Elevating Your Patient Experience from Ordinary to Exceptional:

How to Go Beyond Service and Satisfaction by Creating More Happiness, Higher Revenue, and Better Results

Jean-Paul Brutus, MD

AUTHOR’S VISION:

Dr. Brutus came to us to help him design a workbook with full-color examples of his practice, tell his story, and give the reader areas to document what they learned through his book. He wanted to share his experiences with others to help them improve their own lives and the lives of their patients.

Doctor Jean-Paul Brutus is a well-known hand surgeon in Montreal, Canada. After becoming frustrated with the inefficiencies and uncaring nature of the systemized healthcare industry, he began one of the only private surgery facilities in Canada.

OUR PROCESS: